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Privacy Policy

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as  your IP address and information related to your visit when you browse our store. For example, this  might include time-stamp, the last page or product you visited, the indication that you logged in.  We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each click;
  • monitor if our web site is running with the high performance we're dedicated to providing;
  • let you browse between products without having to start back from the home page at each click;
  • remember if you put something in your shopping cart before you decide to check out; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the  use of cookies. Cookies are small text files that most websites uses. A website places cookies in the  web browser and then reads the information collected through the cookies every time the user  performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information that you expressly provide

If you buy something from our store, we will need more specific information about you. To fully  process your order and ship the  parts you selected, we need your personal data such as  your first and last name, your email address and your shipping and billing address. We also use  your contact and order information to send you communication related to the processing of your  order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. 


You can sign up for an account if you’d like. Before registering your account, we will ask you to expressly  provide your consent to this privacy policy. Only if you give us your consent, we will open your  account. We also give you the possibility to easily withdraw your consent and delete your account. Just  connect with us at the contact details at the bottom of the page.

Partial purchases

If you have started to buy one of our products, but have not completed the purchase, you may  have provided partial information, such as your email. In that case, we might send you an email to  remind you about your interest. If you are not comfortable in receiving further emails of this kind,  we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop  sending you these communications right away.

How do we process your information?

We use an external provider to run our store, ​BigCommerce​. BigCommerce is based in the US and  is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class  service and data protection. You can check its participation in the Privacy Shield ​on the  official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the  most competitive services. For example:

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use Paypal to process your payments.
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders. All orders through our web site are shipped through FedEx or UPS, unless you have contacted us directly to make other arrangements.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the  Member State where you are located, you have specific rights that we are honored to enforce  without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on  your account page or if you do not have an account with us, please reach out to us, at the contact  details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security  investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.  Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal  obligations. ​

The way we use information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website. This does not include any personal information about our customers. Finally, we do not share our customer information with any person or entity except where required by U.S. Laws.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal  obligation, we will publish the new version on our website,

Who can you reach out to for privacy matters? 

Should you have other questions or concerns about these privacy policies, please contact us via any of the following methods:

  • email:
  • phone: +1-330-931-3839
  • mail:, 1675 East Main Street, Ste 255, Kent, OH 442240 USA