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Q: How will I know my order has been shipped?
A: You will receive your invoice via e-mail when your order is shipped. You can check the status of your order anytime on-line by simply going to the "My Account" tab on our website. If your order status states "billed" odds are your product has been shipped and is on it's way.
Q. How to I track my package once it has been shipped?
A. If your order does not show a tracking number under the "my Account" Tab, Simply E-Mail shipping@ifix.com and we will reply with tracking and arrival time information. For security reasons new customers may not actually receive a tracking number, but we will be happy to track the item along it's journey for you.
Q: How can I get a shipping rate for international orders?
A: You can simply proceed to check out and the shipping options will give you a quote. or you can e-mail the shipping dept. for a quote. Some countries have restrictions on products from the US, and the type of products that can be received from the US. Please contact your local customs authority for further information on this topic. iFix is not responsible for these restrictions and accepts no responsibility for any delayed or lost shipments on international orders.
Q: I have a question before I order, can I just call in?
A: Yes you can call at 888-662-4349 (US & Canada) or +1 812-221-6667 (outside US) or email us.
Q: Is my personal information kept private?
A: Yes, our ordering system is on a secure, encrypted site, hosted by Verisign, the leader of security on the web.
Q: What is your return policy?
A: We offer a complete iFix staff to help you before & after your purchase. We urge you to call or E-Mail iFix to offer the best solution to your needs. Due to the large variety of products and services we offer, our return policy varies from product to product, and situation to situation. There is no return on New Parts.
- Your items must reach us within 15 days from the shipping date. Items received after 15 days will not be accepted for return. We will ship all late items back to you.
- All returns must be accompanied with return instructions issued by a iFix employee.
- Replacement of defective parts are allowed. Damaged or mishandled parts are nonreturnable.
- You can obtain return instructions and RMA number by e-mailing us at queries@ifix.com. We may first attempt to resolve your issue before providing RMA instructions.
To qualify for a refund on any authorized return, ALL items must be:
- Returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner.
- We will not accept returns if the packaging is not in its original condition, Additional restocking fees may apply, depending on the condition of goods returned.
- Return authorization does not guarantee final disposition. We will not send back misrepresented items.
- Return via Insured Ground Service within 2 weeks of our shipment date.
- iFix reserves the right to charge a $200 for used parts authorized returns.
- Return address for shipping your product back to us will be on the RMA E-mail you receive along with RMA #.
- Please include one copy of the sales order and return authorization document with returned part. We will refund your original shipping charge if we are in error. Otherwise, shipping is not refundable for any reason. Buyer is aware that shipping costs to return merchandise is at buyers expense.
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