FAQ

Q: I have a question before I order, can I just call in?
A: Of course! Please call 1-888-384-3233

Q: What does "re-certified" mean?
A: "Re-certified" parts are used parts that have gone through a thorough testing process. These parts were tested in operating machines, and include a 6 months warranty.

Q: How long will your re-certified laser diodes last?
A: It is impossible to predict the lifespan of a given laser, as there are many factors involved, including stability of power to the machine. cleanliness of the work environment, etc. However, all re-certified laser diodes have power ratings well within the range for continued use. We are confident that our re-certified diodes have a lifespan comparable to that of new diodes.

Q: How can I get a shipping rate for international orders?
A: You can simply proceed to check out and choose a shipping service to receive a quote, or you can email us for an estimate. Please note that shipping cost does not include customs duties and taxes, which are the responsibility of the buyer.

Q: How will I know my order has been shipped?
A: We will email you tracking information upon dispatch of your order. If you did not receive this email or if you have any questions about your order, please call us at 1-888-384-3233, or email us at info@ifix.com.

Q: Is my personal information kept private?
A: Yes, our ordering system is on a secure, encrypted site, hosted by Verisign, the leader of security on the web.

Q: I'm not sure if this part will fix my problem - can I return it if it doesn't?
A: iFix accepts returns of used parts that are returned in their original condition. You must contact us within 15 days of shipment of your order to request a return authorization. Returns are subject to a restocking fee of $200 or 20% of the part price, whichever is greater. Shipping cost is not refundable, and the buyer is responsible for return shipping cost. We cannot accept returns of new and special order parts. Please click here for our complete warranty and return policy.